FAQ’s

About our service
What we supply
About our staff
What is our guarantee?
Are we insured?
Do you have to be home when someone cleans?
About some of our security policies
What is the process?
If you need to cancel a visit
What are our office hours?
What are our rates?
Our payment terms
Why we use non-toxic, environmentally friendly products


About our service
When cleaning your home or office space, we will only use non-toxic, mostly naturally derived products that are not hazardous to your or our health, as well as that of your pets. We also ensure that the products we use are not tested on animals and are stored in biodegradable containers. Some of the brands we use include Earths Choice, Tri Nature and Eco Store. Our beautiful aromaspray is a refreshing and uplifting delightful combination of citrus essential oils. We use microfibre cloths as they are excellent for collecting dust and pollutants from your home.


What we supply
We are equipped with our own eco-friendly cleaning products and equipment except a vacuum cleaner. Whilst it would be easier to use our own familiar vacuum cleaner, we do not wish to transfer dust mites, fleas, odour and other airborne particulate matter from another space to yours. Please ensure your vacuum is in good working order. (If your vacuum cleaner is an upright one, please advise us).


About our staff:
We endeavour to assign the same cleaning team member/s to your home or office so that familiarity and consistency is maintained. Our staff are carefully selected and undergo initial “buddy” training. Regular quality inspections are maintained to ensure your space is cleaned to the highest standards. All staff are also required to undergo police checks.


What is our guarantee?
Please call us within 24 hours to explain the issue and we will endeavour to resolve at the earliest. We try very hard but sometimes we do make mistakes.

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Are we insured?
Yes- for public liability


Do you have to be home when someone cleans?
For our residential cleans, we do prefer no one be home to help maintain client safety, especially when small children are present. Wet floors can result in serious slips and falls. Our staff can often be distracted when clients are home and may result in extra time (and cost) to complete clean.


About some of our security policies

  • Any valuables such as money or jewellery found around your home or office that is not in its usual place, will be noted.
  • We will not answer your home/business phone.
  • We will not permit any persons’ unknown to us to enter your home whilst you are not present unless we are given prior notice. This also applies to out of hours’ office cleans and includes tradesmen, deliveries etc. We are responsible for the security whilst we are in your home or business and wish it to remain a secure and safe environment.

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What is the process?
Upon contact, we will organise a suitable time to visit your premises and obtain some details including frequency, cleaning specifics and contact details. From there we will organise a time to undertake an initial clean to fit into your schedule as best as possible. If after the initial clean, both parties are happy to continue with the cleaning service, we will organise a cleaning schedule to fit in with your requirements.

We will place a reminder call to you the day prior to your scheduled clean if you are not a regular client. Our staff will endeavour to arrive on time as scheduled, however, clients scheduled before you, as well as traffic, may affect timing. Whilst we make every attempt to adhere to the scheduled time, we ask for your understanding should we arrive a little later. If timing is critical, please let us know and we will do our best to accommodate request.


If you need to cancel a visit
Please advise our office in advance if you need to cancel a scheduled clean. Should you give us less than 48 hours’ notice or we arrive to clean and are not able to gain access, a minimum charge of 2 hours ($76.00) may apply and will require payment within 48 hours.


What are our office hours?
Monday to Friday 9am – 5pm. You are welcome to leave a message out of hours we will endeavour to return your call as soon as possible the next business day.

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What are our rates?
Our rates start at $114 (inc.GST) per visit. This is usually adequate to clean a 4 bedroom 2 bathroom home following our checklist. An hourly rate of $38.00 applies thereafter.

Commercial or office cleans undertaken are charged at a rate of $50.00 per hour with a minimum of 2 hours.


Our payment terms?
We will accept payment only via Direct Debit. Payment must be received within 48 hours of clean otherwise a late processing fee of $0.50 per day thereafter will be applied until payment is received.
Our banking details are:
BSB: 014305
Account no: 538363516

Commercial/Office payment schedules are via individual arrangement.


Why we use non-toxic, environmentally friendly products
A great deal of research is showing that the more chemicals we have in our home the higher the level of asthma and allergies. There are approximately 250 chemicals present in the average suburban household and the toxic effects can be more than itchy eyes, rashes and headaches. There is evidence that formaldehyde, and chlorine based agents for example, are connected to respiratory problems and may be carcinogenic.

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